Refund and Returns Policy

At CarmartBD, we are committed to providing you with high-quality automotive gadgets sourced from global manufacturers. We understand that sometimes an item may not meet your expectations or may arrive with an issue. Our policy is designed to ensure a fair and transparent resolution for our valued customers.

1. 7-Day Replacement Guarantee

If you receive a product that is physically damaged, defective, or different from what you ordered, you are eligible for a replacement within 7 days of delivery.
To be eligible, the item must be unused, in the same condition that you received it, and in its original packaging.

2. Return Process

Notification: Please contact us immediately via WhatsApp or Phone at 01924-772344 if you encounter an issue.
Video Evidence: As an online store, we highly recommend recording an “unboxing video” when you first open your package. This helps us verify the condition of the product upon arrival and speeds up the replacement process.
Verification: Once we receive your return request and verify the issue, we will guide you on the next steps for returning the item to our dispatch center.

3. Refund Policy

Stock Availability: If a replacement for your specific item is not available in our current stock, we will offer you a full refund or the option to choose an alternative product of equal value.
Processing: Approved refunds will be processed via your original payment method (e.g., bKash, Nagad, or Bank Transfer) within 3-5 business days.

4. Non-Returnable Items

Products that have been damaged due to improper installation by a third party or the customer are not eligible for return or refund.
Items that show signs of wear, usage, or missing parts that were not reported immediately upon delivery.

5. Installation Support

Since we are an online importer, we do not provide physical installation services. However, our experts are available to provide professional guidance over the phone or video call to help you or your technician install your new gadgets correctly.

Contact Us for Support

For any questions regarding your order or this policy, please reach out:

WhatsApp/Phone: 01924-772344
Email: info@carmartbd.com
Facebook: carmartbd